Account
Registration
Q: Why should I register?
A: Registering on our site gives you access to a wide variety of Walgreens services that
will simplify your shopping experience and make it more enjoyable. You can check your order
history, take advantage of photo services and of course, manage your prescriptions.
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Q: How do I register?
A: Follow Register to
get started. To fully register with our Pharmacy, you will be asked a few additional questions
so you can utilize all of the Pharmacy tools on Walgreens.com.
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Q: Can I review my registration before I submit it?
A: Yes. Just select Preview to review your registration. If OK, click on
Submit.
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Q: How can I update my information, preferences or profile?
A: First, log into your account in the red Welcome back area at the upper
right of the Home Page. Once you are logged in, click on "my account" between
"log out" and "need help?". This link will take you to Your Account page.
On the right navigation column, you will see Your Information in red. Below this
heading, you will see several areas you can edit. Look for the blue Edit to update
information in your selected areas. NOTE: To update changes to your name, please call
Walgreens.com Customer Service toll-free, at 1-877-250-5823.
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Q: How can I change the name on my account?
A: To update changes to your name, please call Walgreens.com Customer Service toll-free, at
1-877-250-5823.
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Q: Why do I need to provide personal information in order to register as a pharmacy
customer on Walgreens.com?
A: When you register as a pharmacy customer, we ask you to provide us with limited personal
and health-related information. This helps us process your order and check for interactions
between your prescriptions and health history. Once saved, this information will be secure,
accessed only by you and authorized Walgreens personnel.
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Q: Can others view my personal information?
A: All your information, including prescription, health and credit card transactions, will
be securely stored and can only be accessed by you and authorized Walgreens personnel.
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Q: Can I register at the store?
A: Yes. Just give your email address to the pharmacy staff. Once in the system, Walgreens
will send you an email with a quick link to finalize your secure registration. Make sure to
follow the instructions on the email or your registration will not be complete.
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Q: Can I create a registration for my entire family?
A: Not at this time. Our system recognizes each person as an individual with a unique
prescription profile. For this reason, we ask that each family member have a separate
registration with a unique user name on Walgreens.com. Your family may share password
information and use one email account to make this process more convenient. After each
registration is complete, members of your family can order their own refills and prescriptions,
or you can do it for them.
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Q: Why does each family member need to have their own registration?
A: Please see "Can I create a registration for my entire family?" above.
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Q: How can I update my insurance information?
A: To update your information, you will need to contact your selected Walgreens store. To find your store's phone or address quickly, go to Store Locator or Store Locator (in bright blue) near the top of each web page.
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Log-In
Q: I can't find the My Account link, but my name is in the upper right hand corner of the
web site. Where can I find the My Account link?
A: After you log in, go to the red Welcome Back area near the upper right of the Home
Page. Click on "my account" below your name, between "log out" and "need
help?". This will take you to Your Account page. Moreover, when you log out,
Walgreens.com will remember you as the last visitor of the site on that computer.
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Q: How do I pick a user name?
A: Choose a six character user name you can remember. If your preferred user name is not
available on our site, try adding a memorable number (NOT your birthday) to the end of it. User
names are case sensitive.
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Q: How do I pick a password?
A: Passwords must be at least six characters long (cAsE sEnSiTiVe) and must include one number.
Passwords may also include letters, numbers and other symbols such as !, #, $, %, etc. The most
secure passwords combine all three different character types.
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Q: Can you give me an example of a typical password?
A: The most secure passwords consist of letters, numbers and symbols such as: !, #, $, %, etc.
For example, SaveBig$10!
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Q: What if I get an "incorrect password" error?
A: If you get an incorrect password error, try again to make sure all your characters are there
and are accurate. Passwords are cAsE sEnSiTiVe. If you are still having trouble, please call
Customer Service toll-free, at 1-877-250-5823 for assistance.
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Q: What if I forget my user name or password?
A: If you forget your user name, please call Customer Service toll-free, at 1-877-250-5823. If
you forget your password, select Password where you will prompted to
enter your email address. After you enter your email address, an email with your user name and
temporary password will be sent to you. Then, you can sign in with the temporary password you
received via email and reset your password.
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Q: How do I change or reset my password?
A: First, log into your account in the red Welcome back area at the upper right of the
Home Page. Once you are logged in, click on "my account" between "log out"
and "need help?". This link will take you to Your Account page. On the right
navigation column, you will see Your Information in red. Below this heading, you will
see several areas you can edit. Under Login info, click on the blue Edit link next to
Password. This will take you to the Confirm Your Current Password page. Enter your
current password and click on Confirm. This will take you to the Edit Your
Password page where you can enter and save Your New Password. If you have forgotten
your current password, follow Password to enter your email address.
After you have entered your email address, an email with your user name and temporary password
will be sent to you. Then, you can sign in with the temporary password you received via email
and reset your password.
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Q: When I enter my user name and password, I am prompted to enter them again. Why?
A: Our site requires that the user's web browser accepts cookies. If your browser is set to
refuse cookies, or if you have disabled them, you will be asked to log in every time you click
a link that requires registration on our site. To fix this problem, you should enable the
cookies on your browser, so that our site "recognizes" you throughout your visit to our
site.
"Cookies" are small files that your browser places on your computer's hard drive. They enable
us to know whether you are a returning customer and if you found Walgreens.com via another site
or advertisement. The cookies help us personalize your shopping experience and save you from
re-entering information each time you visit us. Cookies do not enable us to determine the
identity of any visitor to our web site. We cannot identify you unless you specifically tell us
who you are. Most Internet browsers permit you to erase or block cookies.
The instructions to change the cookie setting are different for every browser and browser
version. Please refer to the Help menu of your browser for further instructions. If you're
looking for the answer to a specific question that you've been unable to find, please Contact Us.
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To install any of these applications, select the appropriate icon and follow the instructions to install them on your computer.
